Privacy Policy

1. About this Privacy Policy

Vero Group Ltd ("Vero Group", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

Visit our website at www.verogroupltd.co.uk
Contact us directly
Submit an enquiry through our website
Submit a homeowner kitchen enquiry
Ask us to connect you with a Sachsenküchen kitchen specialist
Work with us as an industry professional, designer, architect, developer or business
Communicate with us by email, telephone or other means.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.

2. Who We Are

Vero Group Ltd is an independent consultancy representing carefully selected premium European kitchen, furniture and appliance brands across the UK.

Our business works with industry professionals including kitchen specialists, interior designers, architects and developers.

We also provide a service for homeowners interested in premium kitchen solutions, including helping homeowners understand their requirements and, where appropriate, introducing them to a suitable Sachsenküchen kitchen specialist.

Data Controller:
Vero Group Ltd

Website:
www.verogroupltd.co.uk

Contact:
sales@verogroupltd.co.uk

Telephone:
01788 296 282

Registered Office:
20 Market Hill, Southam, CV47 0HF

Company Registration Number:
16585558

Please replace the bracketed information above before publishing.

3. What Personal Information We Collect

The information we collect depends on how you interact with Vero Group.

Information you provide to us

This may include:

Name
Email address
Telephone number
Business name
Job title or professional role
Postal address
Postcode
Project location
Project type
Property information
Kitchen requirements
Preferred kitchen style
Estimated kitchen budget
Project timescale
Information about your design or specification requirements
Information contained within messages or enquiries
Plans, drawings, photographs or other documents you choose to upload
Any other information you voluntarily provide to us.

Information collected when you use our website

Depending on the settings and services enabled on our website, we may collect technical information such as:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate location derived from technical information
Referring website
Website interaction information
Information collected through cookies and similar technologies.

Not all of these categories will necessarily be collected at all times.

4. How We Collect Your Information

We may collect personal information when you:

Complete a contact form
Submit a kitchen enquiry
Contact us by email
Contact us by telephone
Communicate with us through social media
Request information about our brands or services
Enquire about working with Vero Group
Attend an event or meeting with us
Communicate with us as part of a business relationship
Visit or interact with our website.

We may also receive information from third parties where this is relevant to an existing or potential business relationship and where we have a lawful basis for processing that information.

5. How We Use Your Information

We use personal information only where we have a lawful basis to do so.

Depending on the circumstances, we may use your information to:

Respond to enquiries

To respond to questions, requests and enquiries submitted through our website, email, telephone or other communication channels.

Manage potential business relationships

To understand your business requirements and discuss products, brands, projects, opportunities and services that may be relevant to you.

Provide product and specification support

Where you are an industry professional, we may use your information to provide product information, specification guidance, technical support and relevant business communications.

Manage homeowner kitchen enquiries

If you submit a homeowner enquiry, we may use the information you provide to understand your kitchen requirements, location, project type, preferred style, budget and timescale.

This enables us to assess your requirements and determine whether we can introduce you to an appropriate Sachsenküchen kitchen specialist.

Introduce homeowners to Sachsenküchen specialists

Where appropriate and with your knowledge, we may share relevant information from your enquiry with a suitable Sachsenküchen kitchen specialist so that they can contact you regarding your project.

The information shared will be limited to what is reasonably necessary to facilitate the introduction.

Improve our website and services

We may use website and technical information to understand how visitors use our website, improve its content, functionality and user experience, and monitor website performance.

Meet legal and regulatory obligations

We may process information where necessary to comply with legal, regulatory or accounting requirements.

6. Our Lawful Bases for Processing

Under applicable data protection legislation, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following:

Consent

Where you have given us permission to use your personal information for a specific purpose.

For example, where consent is required for certain non-essential cookies or marketing communications.

Contract or steps prior to entering into a contract

Where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contractual relationship.

Legitimate interests

We may process personal information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

Examples may include responding to business enquiries, managing professional relationships, providing relevant product information and developing our business relationships.

Legal obligation

Where processing is necessary for us to comply with a legal or regulatory requirement.

We will only use the lawful basis that is appropriate to the particular processing activity.

7. Homeowner Enquiries & Sachsenküchen Specialists

If you submit a homeowner enquiry through our website, we will use the information you provide to understand your project and determine how Vero Group may assist you.

Our role is generally to qualify your requirements and, where appropriate, introduce you to a suitable Sachsenküchen kitchen specialist.

This may involve sharing relevant information such as:

Your name
Contact details
Postcode or project location
Project type
Kitchen requirements
Preferred style
Estimated budget
Timescale
Relevant project information
Plans, photographs or other documents you have chosen to provide.

We will only share information that is reasonably necessary to facilitate the introduction.

The Sachsenküchen kitchen specialist will then generally deal with the design, specification, quotation and sale of the kitchen directly with you.

By submitting a homeowner enquiry, you should understand that your information may need to be shared with an appropriate Sachsenküchen kitchen specialist where this is necessary to fulfil the service you have requested.

8. Who We Share Your Information With

We do not sell or rent your personal information.

We may share personal information with third parties where necessary for the purposes described in this Privacy Policy.

This may include:

Sachsenküchen kitchen specialists

Where you have made a homeowner enquiry and an introduction is appropriate, we may share relevant project and contact information with a suitable Sachsenküchen kitchen specialist.

Service providers

We may use third-party companies that provide services such as:

Website hosting
Website analytics
Email
Form processing
IT and technical support
Document storage
Website security.

These providers may process personal information on our behalf where necessary to provide their services.

Professional advisers

Where necessary, we may share information with professional advisers such as accountants, insurers, lawyers or other professional service providers.

Legal or regulatory authorities

We may disclose information where required to do so by law, regulation, court order or other lawful process.

We will not share your information with third parties for purposes unrelated to those described in this Privacy Policy without an appropriate lawful basis.

9. How We Protect Your Information

We take reasonable and appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Destruction
Misuse
Alteration
Unauthorised disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

10. How Long We Keep Your Information

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, contractual or reporting requirements.

The length of time will depend on the nature of the information and our relationship with you.

For example:

Enquiry information may be retained for a reasonable period so that we can respond to and manage your enquiry.
Business contact information may be retained while there is a relevant business relationship or legitimate business reason to maintain the information.
Information required for legal or accounting purposes may be retained for the period required by applicable law.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. Cookies & Website Analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use the site and improve our services.

Cookies may be used for purposes including:

Essential website functionality
Remembering preferences
Website analytics
Understanding website performance
Other functionality provided by third-party services integrated into our website.

Some cookies may be essential for the operation of the website, while others may require your consent under applicable UK rules.

Squarespace notes that UK websites may need to obtain consent for non-essential cookies and provides tools for managing cookie consent.

We will provide appropriate information about cookies and, where required, provide you with choices regarding non-essential cookies.

Important: Before publishing this policy, make sure your separate Cookie Policy accurately lists the cookies and third-party services actually being used on your Squarespace website. Squarespace specifically recommends identifying the cookies used, their purposes, duration and relevant third parties.

12. Marketing Communications

We may occasionally contact existing or prospective business contacts with information about Vero Group, our brands, products, events, industry developments or services where we have a lawful basis to do so.

Where applicable, we will obtain consent before sending direct electronic marketing where required by law.

You can ask us to stop sending marketing communications at any time by contacting us using the details provided below or by using an unsubscribe option where one is provided.

13. Your Data Protection Rights

Depending on the circumstances, you have rights under applicable data protection legislation.

These may include the right to:

Ask us for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Ask for your information to be provided in a portable format in certain circumstances
Withdraw consent where we rely on consent to process your information.

These rights are not absolute and certain legal conditions or exemptions may apply.

The ICO provides further guidance on individual data protection rights.

14. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, or have a question about how we process your information, please contact us:

Vero Group Ltd

Email: sales@verogroupltd.co.uk

Telephone: 01788 296 282

Address: 20 Market Hill, Southam, CV47 0HF

We may need to ask you for additional information to verify your identity before responding to certain requests.

We will respond to valid requests within the timeframe required by applicable data protection legislation.

15. Complaints

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the matter.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website:

Information Commissioner's Office (ICO)

The ICO is the UK's independent supervisory authority for data protection.

16. International Transfers

Some of the technology and service providers we use may process or store personal information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

This may include relying on an adequacy decision or appropriate contractual or other safeguards where required.

17. Children's Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children for the purpose of providing our services.

If you believe that a child has provided us with personal information, please contact us so that we can review the information and take appropriate action.

18. Third-Party Websites

Our website may contain links to third-party websites, including the websites of brands, manufacturers, kitchen specialists, social media platforms and other organisations.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our business
Our services
The information we collect
How we use personal information
Technology used on our website
Legal or regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

We recommend checking this page periodically for the latest version.

20. Contact Us

If you have any questions about this Privacy Policy or how Vero Group handles personal information, please contact: